MemberConnection ("MC", “we,” “us,” “our,” or the “Company”) is committed to protecting the privacy of individuals who visit our website (“Visitors”), individuals who use our Services as defined below (“Customers”), and individuals who register to attend MemberConnection's events (“Attendees”). This Privacy Statement describes MemberConnection’s privacy practices in relation to the use of the Company’s Websites and the related applications, services, and programs offered by MemberConnection (collectively, the “Services”), as well as individuals’ choices regarding use, access and correction of personal information.

If you have questions or complaints regarding MemberConnection's Privacy Statement or associated practices, please contact us at administrator@memberconnection.com.

This Privacy Statement covers the information practices, including how MemberConnection collects, uses, shares and secures the personal information you provide the Company's Website (memberconnection.com). 

MemberConnection's Website has links to other non-MC Websites. The information practices or the content of such other Websites is governed by the privacy statements of such other Websites. MemberConnection encourages you to review the privacy statements of other Websites to understand their information practices.

When expressing an interest in obtaining additional information about the Services, or registering to use the Website or other Services, or registering for an event, MC requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services or registering for an event, MC may also require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). MC may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). When Visitors apply for a job with the Company, MC may also require you to submit additional personal information as well as a resume (“Applicant Information”). Required Contact Information, Billing Information, Applicant Information, Optional Information and any other information you submit to MC to or through the Services are referred to collectively as “Data.”

As you navigate our Website, MC may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the our Website (such as the Web pages viewed and the links clicked).

Through our “add contacts” feature on the MC Support Website, we may also collect information such as the name, address, phone number or email address of contacts that you choose to share with us.  When you provide us with personal information about your contacts, we will only use this information for the specific reason for which it is provided, such as to add new records to your MC support account.

The Company uses Data about MC Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.

The Company also uses Data about MC Attendees to plan and host corporate events, host online forums and social networks in which event Attendees may participate, and to populate online profiles for Attendees on the Company’s Websites. Additional information on the Company’s privacy practices with respect to Data about MC Attendees may be found in additional privacy statements on the event Websites, as the case may be.

The Company may also use Data about MC Customers and Attendees for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, our Services and promotional information.

MemberConnection may also receive information about Customers and Attendees from other sources, including third parties from whom we have purchased data, and combine this information with Data we already have about you.  This helps us to update, expand and analyze our records, identify new customers, and create more tailored advertising to provide products and services that may be of interest to you.

MemberConnection uses credit card information solely to collect payment from Customers and Attendees.

MemberConnection uses Website Navigational Information to operate and improve the Company’s Websites. The Company may also use Website Navigational Information alone or in combination with Data about MC Customers and Data about MC Attendees to provide personalized information about the Company. For additional information about the use of Website Navigational Information, please see section 4. Website Navigational Information below.

MC uses services offered by Google and Google Analytics to collect, aggregate and analyze data in order to better understand how the site is used. MC uses these cookies to collect anonymous and aggregated data for a limited time. The data is used, for example, to monitor and analyze site use, improve its functions and more accurately choose content and graphic design, in order to meet visitors' expectations.

Information on how Google Analytics is used and its privacy policy are available on this link.

Cookies, Web Beacons and IP Addresses

MC uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Website (“Website Navigational Information”). As described more fully below, we use these cookies or similar technologies to analyze trends, administer the Website and Services, track users’ movements around our Website and Services, and provide personalize content.  This section describes the types of Website Navigational Information used on the Company’s Websits and Services, and how this information may be used.

Cookies
MC uses cookies to make interactions with the Company’s Website easy and meaningful. When you visit our Website, MemberConnection's servers send a cookie to your computer or device. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to MC, either by opening an account or filling out a Web form (such as a “Schedule a Demo”) or have previously identified yourself to MC, you remain anonymous to us.

MC uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer or device when you close your browser software or turn off your computer. Persistent cookies remain on your computer or device after you close your browser or turn off your computer. You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Websites or Services. 

The following sets out how memberconnection.com uses different categories of cookies and your options for managing cookies’ settings:

Type of Cookies Description Managing Settings
Required cookies Required cookies enable you to navigate the Company’s Website and use its features, such as accessing secure areas of the Websites and using MC Services.
If you have chosen to identify yourself to MC, the Company may place on your browser cookies containing a unique identifier. These cookies allow the Company to uniquely identify you when you are logged into the Websites and Services and to process your online transactions and requests.

Because required cookies are essential to operate the Company’s Websites and the Services, there is no option to opt out of these cookies.

Functional cookies Functional cookies allow MC's Website and Services to remember information you have entered or choices you make (such as your language or your region) and provide enhanced, more personal features.  These cookies also enable you to optimize your use of MC's Website and Services after logging in. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customize.

Functional cookies may also be used to improve how the Company's Websites and Services function and perform, to enhance and customize your interactions with the Company, and to help us provide you with more relevant messages, including marketing communications. These cookies collect information about how Visitors use our Websites and Services, including which pages visitors go to most often and if they receive error messages from certain pages.

MemberConnection may use its own technology (e.g., MemberConnection) or third parties to track and analyze usage and volume statistical information from Visitors, Attendees, and Customers, to provide enhanced interactions and more relevant communications, and to track the performance of the Company's advertisements.

MC may also utilize HTML5 local storage for these purposes.HTML local storage is different from browser cookies because of the amount of, type of, and how data is stored.

To manage the use of functionality cookies on this Website, or to opt out of their use, click "Cookie Settings" in the footer of this page. Note that opting out may impact the functionality you receive when using MC's Website and Services.

 

Performance cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. To manage the use of peformance cookies on this Website, or to opt out of their use, click "Cookie Settings" in the footer of this page. Note that opting out may impact the functionality you receive when using MC's Website and Services.
Targeting  cookies MC sometimes uses cookies delivered by third parties to determine how you learned about MC and to display content or MC products and services that we think may interest you. MC does not provide your personal information or your browsing data with third-parties. However, information provided by third parties, such as the ad-word that was clicked that led you to our site, may be re-associated with personal information to create a more comprehensive profile of website Visitors, Customers and Attendees. 

 

MC does not utilize third-party advertising networks on our site. Such networks collect IP addresses and other information from Web beacons and utilize it to track user activity across websites. 

To manage the use of targeting and advertising cookies on this Website, or to opt out of their use, click "Cookie Settings" in the footer of this page. Note that opting out may impact the functionality you receive when using MC's Website and Services.

 

 

In particular, MC uses the following cookies:

Cookie name Purpose Type of cookie Expiry   
.ASPXANONYMOUS Allows connection without authentication Required At the end of the session
__RequestVerificationToken

Anti-forgery cookie that blocks the transmission of unauthorized data to the website ("Cross-Site Request Forgery").

Required At the end of the session
dnn_IsMobile

Identifies the type of connected device

Required At the end of the session
language Identifies the user's language Required At the end of the session
.DOTNETNUKE Identifies the user if authenticated on the website Required At the end of the session or after 20 hours if the "Remember me" option is activated
EU_Optin Identifies whether the user has read and consented to MC's cookie policy Required 1 year
sessionID This is a unique identifier for a logged in user Required At the end of the session
_utma, _utmb,_utmc,_utmt,_utmz Used by Google Analytics to collect, aggregate and analyze data in order to better understand how the site is used and improve site performance. Performance At the end of the session

Any other cookies generated by www.memberconnection.com and not present in this table are functional or targeting cookies.

Third party cookies

MC uses services offered by Google and Google Analytics to collect, aggregate and analyze data in order to better understand how the site is used. MC uses these cookies to collect anonymous and aggregated data for a limited time. The data is used, for example, to monitor and analyze site use, improve its functions and more accurately choose content and graphic design, in order to meet visitors' expectations.

Web Beacons
MemberConnection uses Web beacons alone or in conjunction with cookies to compile information about Customers and Visitors’ usage of the Company’s Websites and interaction with emails from the Company. Web beacons are clear electronic images that can recognize certain types of information on your computer, such as cookies, when you viewed a particular Website or Service tied to the Web beacon, and a description of a Website or Service tied to the Web beacon. For example, MC may place Web beacons in marketing emails that notify the Company when you click on a link in the email that directs you to one of the Company’s Websites. MC uses Web beacons to operate and improve the Company’s Websites, Services and email communications.

Log Files, IP Addresses, URLs and Other Data
As is true of most Websites, we gather certain information automatically to analyze trends in the aggregate and administer our Websites and Services.  This information may include your Internet Protocol (IP) address (or the proxy server you use to access the World Wide Web), device and application identification numbers, your location, your browser type, your Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. Due to Internet communications standards, when you visit or use the Company’s Websites and Services, we automatically receive the URL of the website from which you came and the website to which you go when you leave our Website. This information is used to analyze overall trends, to help us improve our Websites and Services, to track and aggregate non-personal information, and to provide the Websites and Services. For example, MC uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company’s Websites. MC also collects IP addresses from Customers when they log into the Services as part of the Company’s “Identity Confirmation” and “IP Range Restrictions” security features.

Social Media Features and Single Sign-on
The Company’s Websites may use social media features, such as the Facebook “like” button (“Social Media Features”). These features may collect your IP address and which page you are visiting on the Company’s Website, and may set a cookie to enable the feature to function properly. You may be given the option by such Social Media Features to post information about your activities on the Company’s Website to a profile page of yours that is provided by a third party social media network in order to share with others within your network. Social Media Features are either hosted by a third party or hosted directly on the Company’s Website. Your interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features. MC also allows you to log in to certain of our Websites and Services using sign-in services such as Facebook Connect. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign-up form.

Do Not Track
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “do not track” or “DNT” option that relies on a technology known as a DNT header, which sends a signal to Websites’ visited by the user about the user's browser DNT preference setting. MC does not currently commit to responding to browsers' DNT signals with respect to the Company's Websites, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent. MemberConnection takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.

MemberConnection may provide bulletin boards, blogs, or chat rooms on the Company’s Websites. Any personal information you choose to submit in such a forum may be read, collected, or used by others who visit these forums, and may be used to send you unsolicited messages. MC is not responsible for the personal information you choose to submit in these forums.

Customers and Visitors may elect to use the Company’s referral program to inform contacts about the Company’s Websites and Services. When using the referral program, the Company requests the contact’s name and email address. MemberConnection will automatically send the contact a one–time email inviting him or her to visit the Company’s Websites. MC does not store this information.

MemberConnection posts a list of Customers and testimonials on the Company’s Websites that contain information such as Customer names and titles. MC obtains the consent of each Customer prior to posting any information on such a list or posting testimonials.

Service Providers
Unless described in this Privacy Statement, MC does not share, sell, rent, or trade any information with third parties for their promotional purposes.

MemberConnection Affiliates 
The Company may share Data about MC Customers with MC Affiliates for customer support, technical operations and account management purposes.

Business Partners
From time to time, MemberConnection may partner with other companies to jointly offer products,  services, or programs (such as webinars or downloadble content) . If you purchase, specifically express interest in, or register for a jointly–offered product, service, or program from or through MC, the Company may share Data about MC Customers collected in connection with your purchase or expression of interest with our partner(s). MC does not control our business partners’ use of the Data about MC Customers that we collect, and their use of the information will be in accordance with their own privacy policies. If you do not wish for your information to be shared in this manner, you may opt not to purchase or specifically express interest in a jointly offered product or service.

MemberConnection does not share Data about MC Attendees with business partners unless the attendee explicitly grants consent for us to do so during the event registration process. If you consent to sharing your information, it will be subject to the business partners’ respective privacy statements.

Third Parties
Section 4 of this Privacy Statement, Website Navigational Information, specifically addresses the information we or third parties collect through cookies and web beacons, and how you can control cookies through your Web browsers. MemberConnection does not share any additional information with third parties without prior written consent (unless it is Compelled Disclosure).

Billing

MemberConnection uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company’s behalf.

Compelled Disclosure
MemberConnection reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company’s rights and/or to comply with a judicial proceeding, court order, or legal process.

The Company stores Data about MemberConnection Customers and Data about MC Attendees in the United States. To facilitate MC's global operations, the Company may access such information from around the world. This Privacy Statement shall apply regardless of which country the Data is accessed from by the Company.
MemberConnection offers Visitors, Customers, and Attendees who provide contact information a means to choose how the Company uses the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of the Company’s marketing emails. Additionally, you may unsubscribe here  or by contacting us using the information in the “Contacting Us" section below.

MemberConnection may retain your information for a period of time consistent with the original purpose of collection. For instance, we may retain your information during the time in which you have an account to use our Websites or Services and for a reasonable period of time afterward. We also may retain your information during the period of time needed for MC to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.

You may request to review, correct, delete or otherwise modify any of the personal information that you have previously provided to us through the Company’s Websites and Services.  If you have registered for an account with MC, you may generally update your user settings, profile, organization’s settings or event registration by logging into the applicable Website or Service with your username and password and editing your settings or profile. To update your billing information, discontinue your account, and/or request return or deletion of Your Data associated with your account, please contact your account representative or the customer service team for the applicable Service.  For other requests to access, correct, modify or delete Your Data, please review the “Contacting Us” section below.  Requests to access, change, or delete your information will be addressed within a reasonable timeframe. If you are an employee of a MC customer, you may also wish to contact your company’s system administrator for assistance in correcting or updating your information.

MemberConnection's Customers may electronically submit data or information to the Services for hosting and processing purposes (“Customer Data”). MC will not review, share, distribute, or reference any such Customer Data except as provided in the Agreement between MC and Customer, or as may be required by law. The Agreement between MC and Customer may include but is not limited to the Subscription Agreement, Hosting Agreement, Master Agreement, Implementation Agreement, End User License Agreement, Ongoing Services Agreement, and a Work Order. In accordance with the Agreement between MC and Customer, MemberConnection may access Customer Data only for the purpose of providing the Services or preventing or addressing service or technical problems or as may be required by law. Additional information about the Company’s privacy and security practices with respect to Customer Data is available in the Security and Architecture Documentation.

MemberConnection acknowledges that you have the right to access your personal information.  If personal information pertaining to you as an individual has been submitted to us by a MC customer and you wish to exercise any rights you may have to access, correct, amend, or delete such data, please inquire with our customer directly. Because MC personnel have limited ability to access data our customers submit to our Services, if you wish to make your request directly to MC, please provide the name of the MC customer who submitted your data to our Services.  We will refer your request to that customer, and will support them as needed in responding to your request within a reasonable time frame.

MemberConnection uses robust security measures to protect Data about MC Customers and Data about MC Attendees. Because the Company uses the Services to maintain Data about MC Customers and Data about MC Attendees, this information, which is stored in the Services, is secured in the same manner as described in the Security and Architecture Documentation.
If you are a resident of the EU, you have the following additional rights regarding use and access to your data (as specificed under the GDPR).
  • Right of access. You may request a copy of the information that we have on you by sending a request to administrator@memberconnection.com. We will reply with seven days and provide a copy of the information within thirty days.
  • Right of rectification.  You can update your information at anytime by logging into our website and updating your profile. If there is information on your profile that you cannot edit and wish to have it changed, please send an email to administrator@memberconnection.com. We will reply with seven days and correct any incorrect information within thirty days.
  • Right to be forgotten. Under certain circumstances, you can request that we delete your data from our records. The decision on whether we can delete your data is based on factors including compliance, record keeping, and other restrictions that MemberConnection does not have control over. To request to have your data deleted, please send an email to administrator@memberconnection.com. We will reply with seven days and accommodate your request within 30 days if we can do so. If we cannot delete or "anonomize" your data, we will provide you the reasons for doing so, and you have a right to object to our reasoning..
  • Right to restriction of processing. You can grant or remove consent for processing of your data at anytime by logging into the sight and updating your preferences.
  • Right of portability. If you would like a copy of the data that we have on you in a machine readable format (we provide it in JSON format), please send an email to administrator@memberconnection.com. We will reply with seven days and provide a copy your data in JSON format within thirty days.  
By consenting to this privacy notice you are giving us permission to process your personal data specifically for the purposes identified.

Questions regarding this Privacy Statement or the information practices of the Company’s Websites and Services should be directed via email to administrator@memberconnection.com or by mail at the following address:

MemberConnection Privacy 
4500 East West Highway, Suite 550
Bethesda, MD 20814

Who We Are

MemberConnection, Inc. is located in Bethesda, Maryland. MemberConnection provides Association Management Software and related Implementation, Hosting and Support services to our clients, most of which are 501c organizations. You can browse our website to obtain additional information on the products and services we provide.