Implementation timelines vary based on the complexity and requirements of each project. Typically, implementations take between 1 to 3 months.

 Yes, MemberConnection offers monthly payment plans for customers who prefer not to make an annual payment. The cost of the monthly payment plans are as follows:
Standard: $450 per month
Enterprise: $650 per month
Platinum: $1,250 per month

 MemberConnection charges a one-time implementation fee, which covers website setup, database configuration, payment processor setup, custom reports, and more. The implementation fee varies based on the complexity of your specific requirements.

 Absolutely not. MemberConnection treats its customer’s data as confidential. We do not sell our customer’s data to any third party. Detailed information related to the confidentiality of customer data is included in the standard subscription agreement.

 MemberConnection includes both a database and an integrated website. The database is only accessible to your staff members. That’s what you’ll use for managing all member relations, events, financials, etc. Your members will never see or access your database. They will use the public facing website to register for events, pay dues, update their profile information, and much more.

 The database setup process varies for each client, but typically includes data conversion, general system configuration (setting up drop-down menus, creating custom fields, etc.), financial setup, and custom report writing.

 No. MemberConnection is a browser-based, SaaS solution. Users can access their MemberConnection database from any desktop, laptop, or tablet with an up to date web browser. Updates to the software are automatically distributed to all users and are included in your licensing payment..

 Customers begin by specifying the basic styling for the website (font types, colors, sizes, etc.), and then select their homepage design, inside page layout, header style, and color theme. MemberConnection has over 40 modern, responsive website designs for clients to choose from. The MemberConnection team will setup the structure of the website. We'll also customize various web forms, such as membership application forms and event registration forms, to meet your organization’s requirements. Once this is complete, your organization will be able to manage the website and add new pages and content as necessary.

 Yes. MemberConnection offers over 40 modern website designs for clients to choose from.

 Yes. MemberConnection can work with an outside design firm of your choice to create and implement a custom website design. Additional fees apply for custom design setup.

 Yes. All MemberConnection websites are responsive and display attractively on any device, including desktops, tablets, and smartphones.

 No. MemberConnection’s website builder is user-friendly and does not require any HTML experience to use. Our content editor allows staff members to update their own websites as easily as editing a Word document. With that said, MemberConnection’s website builder does include some advanced features that may require additional training. If you have never worked with a content management system before, we recommend purchasing a few additional setup hours to be used for training.

 MemberConnection can integrate with your current PayPal PayFlowPro or Authorize.net Gateway account.

 No. MemberConnection does not charge any additional fees for payment processing.

 Yes. MemberConnection is a PCI-Compliant solution.

 All MemberConnection users have access to MemberConnection’s Online Support Portal. The newly-renovated Support Portal includes a variety of learning resources, including Instructional Videos, System Documentation, User Guides, and more. You can also submit tickets through the Support Portal to the MemberConnection Team. The Support Portal will be available to you 24/7.

 Access to the Online Support Portal is included as part of the MemberConnection subscription. Users can also submit support tickets to ask questions or report any potential issues with the system.

Additional training and support can be purchased through the support portal.