What's included in the $1,500 setup fee?
MemberConnection will provide the necessary services for clients to get up-and-running with their new MC database and website. Below is a list of services included in the $1,500 setup fee:
Basic Website Setup
MemberConnection will set up a basic website structure as part of the $1,500 setup fee. Customers select their homepage design, inside page layout, header style, breadcrumb layout, and color scheme during the on-boarding process. Customers can also specify the basic top-level structure and content that should be included in the website (i.e. upcoming events, featured products, donations, etc.). MemberConnection is not responsible for transferring website content as part of the basic setup.
Basic Database Configuration
MemberConnection will import the customer's data into their MC database and provide basic database configuration services such as setting up drop down menus and relabeling fields. The MC team will also set up the database to push the appropriate financial data to the customer's accounting system.
Payment Processing
The MC team will set up the appropriate payment processor for each customer so they can accept online payments from day one. MC includes an integrated payment processor. In some cases, customers can continue to use their own Authorize.net or PayPal processors.
4-Hours of "Flex Time"
Each customer is given 4-hours of additional staff time as part of the $1,500 setup fee. This can be put towards training, additional database configuration, additional website setup, etc.
I'm not sure the basic setup fee will be enough for my organization. Can we purchase additional setup services?
Yes. We understand that some customers will require more setup services than others. Customers can purchase additional setup services including training, website setup, database configuration and other consulting services. Additional setup services are billed at $150 per hour.